WE ARE GROWING FURTHER and we are looking for YOU! For our Customer Service Team in Berlin, we are currently looking for convincing and competent Dutch speaking Customer Service Agents (m/f/d). Your Role: You answer all Incoming inquires of our Dutch customers in the Netherlands regarding their booking, complaints, questions and invoices. Ideally you are experienced in working as a Customer Service Agent (m/f/d) or within another role in the service and support, customer care or call center sector. You don't have relevant professional experience? No problem, apply if you speak Dutch fluently and start with us as a newcomer. You will begin your new job with a 3-week, paid familiarization phase where you will learn everything you need to get started in customer service. Sounds interesting? Then become part of our team! Apply now as Customer Service Agent SIXT share (m/f/d) in Berlin.
In June 2020 we set up our brand new customer service team for our own carsharing product SIXT Share Netherlands. Now we are looking for you: You're the first point of contact for our customers and answer all Incoming inquires and advice our customers in the Netherlands regarding their booking, complaints, questions and invoices. You work closely with the other departments of the company to provide the best service to our customers and increase customer satisfaction and loyalty. You start with a paid familiarization phase of 3 weeks.
You are like us: Likeable, motivated, and you enjoy being in direct contact with our customers
You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
You are an organizational and communicative talent, you work independently, solution-oriented and service-oriented
You like to work in international teams and appreciate the exchange with colleagues
You are fluent in Dutch and English (written & spoken) and have an understandable and clear way to speak and express yourself
ABOVE-AVERAGE COMPENSATION: Our employees (m/f/d) receive above-average compensation + performance-related bonus + support with bAV & VML
PERMANENT CONTRACT: You will get a permanent contract and 500 € (gross) welcome bonus
PLANNING SECURITY: 30 days vacation & regulated working hours with shift plans approx. 3-4 weeks in advance
ALLOWANCES: For holiday & Sunday work
THE BEST COLLEAGUES: Comprehensive onboarding & warm working atmosphere + work with your friends and receive 1.500€ (gross) Refer-a-Friend bonus for every hire through your referral
GREAT EMPLOYEE ADVANTAGES: for SIXT rent, share, ride & SIXT+ as well as discounts with partners for travel, beauty, clothing, etc.
20€ MOBILITY ALLOWANCE: Whether you travel by BVG, car, bike, or on foot
DEVELOPMENT: You want more? We offer further training and promotion opportunities & give you continuous feedback
SOCIAL & HEALTH: DiverSIXTy program to promote a corporate culture of acceptance, appreciation, and respect, free cyber sports courses, and our psychological hotline
SENIOR PROFESSIONAL TALENT ACQUISITION