Working student (m/f/d) Customer Experience in Berlin

expondo GmbH veröffentlicht

Stellenbeschreibung

YOU DO!

In this position you will have the opportunity to directly influence and make a real impact within the Customer Experience at expondo!

As a working student (m/f/d) in Customer Experience (CX) you will work closely with our Head of CX. You will do researches, prepare analyses, and create reports to identify drivers and trending topics. You will additionally support in a variety of exciting CX projects and will get to use and learn new hard and soft tools which are at the forefront of the ecommerce sector. You will also undertake responsibility of daily tasks, such as:


FEEDBACK TOOL ADMINISTRATION

We just launched a new feedback tool, which assists in helping to have 360° view of our customer’s feedback. We need you to develop this tool and to maintain current processes. With your help we will be able to make the next steps and to use this tool to its full potential and enable other departments to identify customer needs quickly.


FEEDBACK ANALYSES

We receive a lot of customer feedback from different sources – just like public reviews, survey replies or just within usual customer communication. Trending topics are interesting for us and we need to take a deep dive into them! Based on your researches you can propose solutions and support initiatives to implement them.


SURVEY CREATION & RESULT SHARING

Sometimes customer feedback for specific topics is required and we need to create additional surveys, and this is where you step in! In agreement with the responsible department you are setting up a new survey, select a target group and get it up and running. Afterwards you are analysing the results and try to find some first conclusions. You will also get the opportunity to present the results you have found.



YOU GET!

A great international working environment awaits you and you can look forward to a challenging and varied field of work. You will have a wide range of opportunities to practice your theoretical knowledge and develop it further, as you will work directly with our expert Marleen Wedler (Head of Customer Experience) and support her in all CX processes.


The well-being of our employees is particularly important to us, which is why we pay attention to a good work-life balance. We offer flexible working hours and you can decide for yourself whether you prefer to work in our office or in your home office - both options are also possible in combination. We remunerate your work fairly by 12€ per hour.

When applying with a detailed CV or LinkedIn profile we can gladly abstain from a covering letter. We look forward to receiving your application!



Voraussetzungen

  • You are actively studying, e.g. in the field of marketing, business psychology or business administration
  • You love to take a deep-dive into new topics and you have a customer-driven mindset
  • You have very good communication skills in English and preferably in German
  • You have fun with analytical tasks and you are confident in using MS Office
  • And last but not least: A conscientious working approach, team spirit, loyalty and a high level of commitment are a natural part of your work

Mehr zum Job

Anzeigenart Praktikum, Werkstudent, Abschlussarbeiten
Arbeitszeit Teilzeit
Vertragsart Praktikum/Werkstudent
Berufliche Praxis ohne Berufserfahrung
Aus- und Weiterbildung keine
Berufskategorie Marketing, Werbung, Gestaltung, Public Relations, Medien / Sonstiges
Arbeitsort Köpenicker Str. 54, 10179 Berlin

Arbeitgeber

expondo GmbH

Kontakt für Bewerbung

Frau Cassy Elsner
Human Resources
Senior Talent Acquisition Managerin

Mehr zum Arbeitgeber

Benefits
expondo GmbH

Summer Camp expondo 2019

Von Portugal bis Finnland haben unterschiedliche Kunden unterschiedliche Erwartungen und Prioritäten. Indem wir uns auf diese unterschiedlichen Bedürfnisse konzentrieren, haben wir es geschafft, auch die spezifischsten von ihnen zu befriedigen. Eine unserer Hauptprioritäten ist es, ein kompetenter Experte zu sein, der Ihre individuellen Anforderungen versteht. Kundenberater für 15 Sprachen, regelmäßige Schulungen und umfangreiche Produkttests durch professionelle tägliche Anwender machen unser Angebot unschlagbar. Nutzen Sie unsere unten aufgeführten lokalen Onlineshops.

Wir benutzen Cookies um die Benutzerfreundlichkeit auf unseren Seiten zu verbessern. Änderst Du die Einstellungen nicht, gehen wir davon aus, dass Du damit einverstanden bist. Hier kannst Du zu den Einstellungen mehr erfahren.