Service Agent Payment Operations (m/f/d) in Berlin

Working location: Berlin & Home Office (hybrid model)

Full-time, 40 hours per week


YOUR OPPORTUNITY


As a Service Agent (f/m/d) in our Payment Team, you take care of refunds as well as payment-related customer enquiries, payment evaluations and various KYC processes. You help us with various financial processes within our company. You mainly take care of the quality-conscious processing of customer requests for any financial related queries in a written form and help us to provide first-class customer service!

Voraussetzungen

YOUR PROFILE


  • EXPERTISE. You have already gained experience in the field of financial transactions and KYC or are looking to start your professional career after your commercial training.
  • CUSTOMER UNDERSTANDING. You always find the right words and know how to make customers happy.
  • LANGUAGE. You are fluent in English.
  • TEAM SPIRIT. You are open-minded, would like to get actively involved in our team and become a part of the expondo family!
  • DEVELOPMENT. You like technical devices and you are willing to familiarise yourself with our wide product portfolio.



WHAT WE PROVIDE


The DEVELOPMENT of each exponDOer is of the upmost importance to us:

  • You will be assigned to a buddy, who will support, advise and simply be there during there for you during the first 4 to 6 weeks of the onboarding. 
  • Your opinion makes a difference, and you will help us to shape with us expondo’s future. 
  • We provide free user accounts for both Udemy for Business and Babble to promote your constant development.



We offer all our employees the FREEDOM to work how it is best suited to their needs:

  • Whether it will be remote, from the office or a hybrid of both, we will support any decision made and provide the needed hardware to work in comfort.
  • If you decide to work at one our locations, all the recommended protective measures are in place for a safe working environmen
  • We provide flexible working hours, work-free weekends, and there are no nightshifts


In our CULTURE we respect our employees’ needs and care for each other:

  • We care about everyone’s physical and mental health, and that is why we provide the best possible conditions for a sustainable work-life balance. 
  • We also grant expondo sponsored psychological support for all our employees around the clock.
  • You will be a part of a diverse team in which good humour, mutual support and respect are highly valued.


We look forward to receiving your application!

When applying, please be sure to include your complete application documents, your earliest possible starting date and your salary expectations.


The expondo group is an international e-commerce company with more than 400 employees. We are a renowned manufacturer and online retailer of niche products created by experts for experts, operating in Europe and having locations in Germany, Poland, Hong Kong and China. Our focus is to provide our customers with an appropriate and scalable service.


To be a part of the extended expondo family is to be a part of an ambitious and dynamic global company. What lies ahead in terms of future is in the hands of our employees. It is their ideas, vision, skills, and talents which allow for us to succeed in this fast paced, globalizing world. It is the trust, partnership, and commitment that we have for each other which is the key to achieving further success, as we move forward together by owning our actions.



It’s time to get it done with expondo and the time is now.

Mehr zum Job

Anzeigenart Stellenangebot
Arbeitszeit Vollzeit
Vertragsart Festanstellung
Berufliche Praxis mit Berufserfahrung
Aus- und Weiterbildung keine
Berufskategorie Recht, Steuern, Finanzen, Controlling / Sonstiges
Arbeitsort Köpenicker Str. 54, 10179 Berlin

Arbeitgeber

expondo GmbH

Kontakt für Bewerbung

Frau Cassy Elsner
Human Resources
Senior Talent Acquisition Managerin

Mehr zum Arbeitgeber

Benefits
expondo GmbH