Sales Quality Specialists (m/f/d) Social Media Hebrew

Berlin
Concentrix Global Services GmbH

Job Description

LIKE US - Concentrix is a leading global service provider for multilingual customer management. For more than 30 years, we have been serving clients of major companies and brands across all channels, in every industry and in 58 languages. With success: More than 225,000 employees worldwide are currently working in more than 150 locations.


In Berlin, more than 500 ambitious customer advisors connect each year millions of times with our global clients, sharing their expertise and passion with each individual client. We matter about our customers´ individual wishes addressed by individual people. In this way, we create trust and transform passion into an exceptional customer experience. As a multi-lingual and polyphonic team, we are dedicated to our clients´ success. Going the extra mile helps us to provide excellent service at every opportunity.


For our customer, the largest social media platform worldwide, our team of 200 members is looking for several active and visionary creators of customer service. Be excited about this job opportunity and join us as


Sales Quality Specialists (m/f/d) Social Media Hebrew

LIKE YOU - As a Sales Quality Specialist (m/f/d) for our client of the largest social media platform, you will mentor and coach agents that will help small and medium sized enterprises (SBM) to select and implement effective and targeted advertising programs. You participate in the project realization according to the relevant sales metrics and goals in close coordination with the Operations Sales Team. You can successfully transfer your passion for sales advice and sales quotas to the agents and are enthusiastic about communities and communication. Be unique, individual and original – that is what matters to us.


Your Job

  • You are a role model for your agents; you mentor, coach and support them
  • You are responsible for monitoring call, email, chat and other support interactions on quality metrics and provide feedback coaching and mentoring as needed
  • You coach agents on sales skills for improvement of their conversion rates and communication skills
  • You coordinate with operations management to evaluate the effectiveness of coaching and mentoring measurements and ensure streamline step goals are achieved
  • You continuously maintain knowledge on changes to client products, services, policies and procedures and recommend modifications or enhancements to quality management
  • You have a confident appearance as well as very good communication, presentation and moderation skills at eye level that are appropriate for the target group and cross-hierarchy.



Our Offer

  • Highly competitive salary within the BPO Industry
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • A company pension plan
  • Paid project training and ongoing training
  • Development opportunities within the company
  • A workers council caring for you
  • Regular team and site events
  • The diversity and security of a global world leader


Voraussetzungen

Your Skills

  • Profound professional experience in a quality assurance role in an sales environment
  • Proven track record in coaching and mentoring of employees and achieving key performance metrics
  • Ability to analyze coaching data efficiently and implement according actions   
  • Above-average motivation, communication and sales skills, paired with linear and logical troubleshooting skills
  • A self-confident, professional, customer and sales service oriented personality with problem-solving skills, multitasking ability and endurance even in difficult situations
  • Quick comprehension, learning ability and a structured approach with high attention to details and follow through
  • Excellent written and verbal communication skills in mother tongue in Hebrew
  • Excellent written and verbal communication skills in English, must be at least B2 level
  • Social media advert product knowledge or at least an affinity for digital advertising

Kontakt für Bewerbung

Arbeitsort

Komturstraße 18, 12099 Berlin

Mehr zum Job

Anzeigenart Stellenangebot
Arbeitszeit Vollzeit
Vertragsart Festanstellung
Berufliche Praxis mit Berufserfahrung
Aus- und Weiterbildung Sonstiges
Berufskategorie Handel, Vertrieb, Verkauf / Sonstiges
Arbeitsort
Komturstraße 18, 12099 Berlin