Partner Manager Customer Care (m/f/d)

Berlin
expondo GmbH

YOUR OPPORTUNITY


As our Partner Manager in the Customer Care department, you will be the first point of contact to our customer care outsourcing partner. We have about 50 external employees working for us at the moment. You will ensure that the cooperation between expondo and our external partner runs properly and that our expondo business is constantly growing.


  • Improving the partner engagement and satisfaction with expondo
  • Developing an account plan and coverage strategy for all our partner
  • Building out a loyalty program for our partner
  • Participating in, and when needed speaking, at key partner events
  • Influencing internal expondo teams to provide the best possible partner experience
  • Use analytical factors to provide the direction
  • Negotiation of commercial agreements with potential new partners
  • Setting and managing budgets for marketing, support and staffing



WHAT WE PROVIDE 


The DEVELOPMENT of each exponDOer is of the upmost importance to us: 

  • You will be assigned to a buddy, who will support, advise and simply be there during there for you during the first 4 to 6 weeks of the onboarding. 
  • Your opinion makes a difference, and you will help us to shape with us expondo’s future. 
  • We provide free user accounts for both Udemy for Business and Babble to promote your constant development. 

 

We offer all our employees the FREEDOM to work how it is best suited to their needs: 

  • Whether it will be remote, from the office or a hybrid of both, we will support any decision made and provide the needed hardware to work in comfort. 
  • If you decide to work at one our locations, all the recommended protective measures are in place for a safe working environment.  
  • We provide flexible working hours, work-free weekends, and there are no nightshifts. 

 

In our CULTURE we respect our employees’ needs and care for each other: 

  • We care about everyone’s physical and mental health, and that is why we provide the best possible conditions for a sustainable work-life balance. 
  • We also grant expondo sponsored psychological support for all our employees around the clock. 
  • You will be a part of a diverse team in which good humour, mutual support and respect are highly valued. 

 

 

The expondo group is an international e-commerce company with more than 400 employees. We are a renowned manufacturer and online retailer of niche products created by experts for experts, operating in Europe and having locations in Germany, Poland, Hong Kong and China. Our focus is to provide our customers with an appropriate and scalable service. 


To be a part of the extended expondo family is to be a part of an ambitious and dynamic global company. What lies ahead in terms of future is in the hands of our employees. It is their ideas, vision, skills, and talents which allow for us to succeed in this fast paced, globalizing world. It is the trust, partnership, and commitment that we have for each other which is the key to achieving further success, as we move forward together by owning our actions. 


It’s time to get it done with expondo and the time is now. 


 

 



Voraussetzungen

  • You previously made experiences as a people manager and budget owner
  • You gained relevant experience in B2B partner management, account management or business development
  • You have a solid understanding of e-commerce and online marketplaces in EU
  • You own the ability to connect with and influence internal and external customers
  • You master outstanding planning, time management and organizational skills
  • You are savvy at prioritizing product initiatives, internally and externally
  • You are comfortable giving presentations to internal and external audiences
  • You can use German and English fluently in a business environment


Kontakt für Bewerbung

Herr Anik Biswas
Talent Acquisition
Talent Acquisition Manager

Arbeitsort

Köpenicker Str. 54, 10179 Berlin

Mehr zum Job

Anzeigenart Stellenangebot
Arbeitszeit Vollzeit
Vertragsart Festanstellung
Berufliche Praxis mit Berufserfahrung
Aus- und Weiterbildung keine
Berufskategorie Handel, Vertrieb, Verkauf / Vertriebsinnendienst
Arbeitsort
Köpenicker Str. 54, 10179 Berlin