Working location: Home office / remote within Europe
In this position you will have the opportunity to directly influence and make a real impact on our customer journey.
You will work closely with the Head of CX, Marleen Wedler, within the area of digital product innovation. You will do research, prepare analyses, and create reports to identify drivers and trending topics. You will additionally support and take over responsibility of a variety of exciting CX projects and will get to use tools which are at the forefront of the e-commerce sector. We empower our customer experience team to drive innovation and solve customer problems – in ways that our customers will appreciate and love. Our CX team is a cross-functional department working in collaboration with and impacting the whole organization.
What is your role in it?
You are responsible for maintaining our customers’ happiness and joining a customer-centric culture, driven by creative problem-solving with a spirit of collaboration, empathy, and curiosity.
Do you have a customer-first obsession and a heart that beats for the best customer service? Then this position could be the perfect fit for you! Your experience should match the following:
We celebrate diversity! We have a diverse base of customers and to find innovative solutions for them, we need to have a diverse team. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our customers.
WHAT WE OFFER
Become a part of our customer experience team in the Digital Product Division, which is committed to digitalisation as a means of creating and developing seamless customer experiences. Customer centricity is the way forward, and the way to exceed their expectations is to create a holistic brand experience and bring new momentum to our customer touchpoints. As the beating heart of every customer interaction, we relentlessly seek out ways to better understand and act upon the needs and feedback of current and prospective customers.
We can' t wait to get to know you soon!
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