Client Services Agent for DUTCH (m/f/d) Social Media in Berlin


For our brand new customer, the largest social media platform worldwide, our team of 400 members is looking for several active and visionary creators of customer service. Be excited about this job opportunity and join us as

Client Services Agent for DUTCH (m/f/d) Social Media

As Client Services Agent for DUTCH (m/f/d) Social Media you are the face of the largest social media platform. Your passion for customer service transforms every customer contact into a personal and outstanding customer experience. You are your own manager for customer success, enthusiastic about communities and communication. You will support small, medium businesses with improved advertisement to ensure a win-win situation for your clients and their customers, for the largest social media platform in the world.

Your Job

  • You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in DUTCH
  • You are putting together solutions to support and expand your customers self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products  
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve overall customer advertising experience

Our Offer

  • Above-average salary - 2,200€ gross with a commitment of 40 hours/week
  • Monthly Language Differential 300€ gross plus 40€ voucher card for commercial vendors - with 100% attendance
  • Relocation Package up to 1500€
  • Fulltime job with shift schedules Monday-Friday 8am-8pm, Saturday-Sunday 9am-5.30pm
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • A company pension plan
  • Paid project training and ongoing training
  • Development opportunities within the company
  • A works council caring for you
  • Regular team and site events
  • The diversity and security of a global world leader

Your voice is convincing? Become part of a brand new customer service team and apply directly via, job code "DUTCH Client Service". More details on Convergys please visit us on Any questions? Contact our Talent Acquisition Team on 030 757-63407. Let's get connected.


Your Skills

  • Commercial degree or equivalent work experience
  • Working Experience in Digital Marketing
  • Fluency in DUTCH and minimum B2 in English
  • Professional customer service skills
  • Familiarity with online advertising products/vendors
  • Ability to multitask & work under pressure, fast learner and diligent worker
  • Out of the box and critical thinker with problem solving abilities
  • High attention to details and follow through
  • Online Advertising Experience is a big plus

Mehr zum Job

Anzeigenart Stellenangebot
Arbeitszeit Vollzeit
Vertragsart Festanstellung
Berufliche Praxis mit Berufserfahrung
Aus- und Weiterbildung Mittlere Reife
Berufskategorie Handel, Vertrieb, Verkauf / Kundenbetreuung, Tele-Sales, Call Center
Arbeitsort Komturstraße 18, 12099 Berlin


Concentrix Global Services GmbH

Kontakt für Bewerbung

Mehr zum Arbeitgeber

Concentrix Global Services GmbH
Client Services Agent for DUTCH (m/f/d) Social Media
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