Do you want to work for one of the most growing and loved hospitality brands in the world?
Would you like to advance your career? Do you need a change?
Are you enjoying to support others?
Are you looking for new challenges in the customer service field?
Do you want to grow personally and contribute in your daily work to a higher goal?
Then you have found right now what you were looking for!
We are looking for Customer Service Advisors for our client “airbnb” - the leading innovative hospitality brand for home rentals - in Berlin
airbnb / Customer Service / Swedish (m/w) 0818BC
_Receive incoming inquiries in Swedish and English
_Consultation with reference to our clients offers while ensuring the customer satisfaction
_Documenting, answering and resolving of all customer queries
_Forwarding complex customer queries regarding reservations, registrations, leasing and cash flow problems
_Qualification and documentation of all customer queries with the application of different tools
_Identification and reproduction of our client’s culture during the calls with the customers
_Delight customers in their journey
_Completed education and similar working experience required
_High level abilities of Swedish and English in speech and written communication
_Service oriented and excellent communication skills
_Customer care skills - ability to listen to and understand the customers' need
_Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
_Team-minded with a certain commitment to success
_Full time work contract
_Relocation package provided
_Possibility to grow within the company in various roles
_Autonomous way of working with creative leeway
_A brilliant team and a fun work environment
_Multicultural team with a great spirit, international work environment
For any questions in the meanwhile, please contact us via WhatsApp. Add +49 151 1805 3697 to your contacts and write us!
If you want to learn more about our company please visit our website www.sellbytel.com
If you are interested, please send your CV to Bewerbung.Berlin@HELPBYCOM.de with reference: “0818BC”
We are looking forward hearing from you!
Human Resources · Kennziffer 0818BC · Wohlrabedamm 32 · 13629 Berlin · Tel: +49 30 921099-807
HELPBYCOM European Help Desk Services GmbH