Do you want to work for one of the most growing and loved hospitality brands in the world?
Would you like to advance your career? Do you need a change?
Are you enjoying to support others?
Are you looking for new challenges in the customer service field?
Do you want to grow personally and contribute in your daily work to a higher goal?
Then you have found right now what you were looking for!
We are looking for Customer Service Advisors for our client “airbnb” - the leading innovative hospitality brand for home rentals - in Berlin
airbnb - Customer Service / Polish (m/w) 0817BC
_Receive incoming inquiries in Polish and English
_Consultation with reference to our clients offers while ensuring the customer satisfaction
_Documenting, answering and resolving of all customer queries
_Forwarding complex customer queries regarding reservations, registrations, leasing and cash flow problems
_Qualification and documentation of all customer queries with the application of different tools
_Identification and reproduction of our client’s culture during the calls with the customers
_Delight customers in their journey
_Completed education and similar working experience required
_High level abilities of Polish and English in speech and written communication
_Service oriented and excellent communication skills
_Customer care skills - ability to listen to and understand the customers' need
_Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
_Team-minded with a certain commitment to success
_Full time work contract
_Relocation package provided
_Possibility to grow within the company in various roles
_Autonomous way of working with creative leeway
_A brilliant team and a fun work environment
_Multicultural team with a great spirit, international work environment
If you want to learn more about our company please visit our website www.sellbytel.com
If you are interested, please send your CV to Bewerbung.Berlin@HELPBYCOM.de with reference: “0817BC”
We are looking forward hearing from you!
Human Resources · Kennziffer 0817BC · Wohlrabedamm 32 · 13629 Berlin · Tel: +49 30 921099-807
HELPBYCOM European Help Desk Services GmbH