airbnb - Customer Service / Czech (m/w) 0817BD in Berlin-Spandau

Stellenbeschreibung

Do you want to work for one of the most growing and loved hospitality brands in the world?

Would you like to advance your career? Do you need a change? 

Are you enjoying to support others?

Are you looking for new challenges in the customer service field?

Do you want to grow personally and contribute in your daily work to a higher goal?

 

Then you have found right now what you were looking for!

 

We are looking for Customer Service Advisors for our client “airbnb” - the leading innovative hospitality brand for home rentals - in Berlin

 

airbnb - Customer Service / Czech (m/w) 0817BD

 

Responsibilities

_Receive incoming inquiries in Czech and English

_Consultation with reference to our clients offers while ensuring the customer satisfaction

_Documenting, answering and resolving of all customer queries

_Forwarding complex customer queries regarding reservations, registrations, leasing and cash flow problems

_Qualification and documentation of all customer queries with the application of different tools

_Identification and reproduction of our client’s culture during the calls with the customers

_Delight customers in their journey

 

Requirements

_Completed education and similar working experience required

_High level abilities of Czech and English in speech and written communication

_Service oriented and excellent communication skills

_Customer care skills - ability to listen to and understand the customers' need

_Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

_Team-minded with a certain commitment to success

Voraussetzungen

 We offer

_Full time work contract

_Relocation package provided

_Possibility to grow within the company in various roles

_Autonomous way of working with creative leeway

_A brilliant team and a fun work environment

_Multicultural team with a great spirit, international work environment

 

If you want to learn more about our company please visit our website www.sellbytel.com

If you are interested, please send your CV to Bewerbung.Berlin@HELPBYCOM.de with reference:  “0817BD”

 

We are looking forward hearing from you!

 

HELPBYCOM GmbH

Human Resources · Kennziffer 0817BD · Wohlrabedamm 32 · 13629 Berlin · Tel: +49 30 921099-807

Mehr zum Job

Anzeigenart Stellenangebot
Arbeitszeit Vollzeit
Vertragsart Festanstellung
Berufliche Praxis ohne Berufserfahrung
Aus- und Weiterbildung keine
Berufskategorie Hotel, Gastronomie, Tourismus, Kultur / Reiseverkehrskaufmann, Touristik
Arbeitsort Wohlrabedamm 32, 13629 Berlin-Spandau

Arbeitgeber

HELPBYCOM European Help Desk Services GmbH

Kontakt für Bewerbung

Herr Hamdi Özgüler
Wohlrabedamm 32, 13629 Berlin-Spandau Bewerbung.Berlin@HELPBYCOM.de
Telefon: +49 30 921099-807
HELPBYCOM European Help Desk Services GmbH
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